Legal
Terms & Conditions
Last updated: 26 June 2026
Welcome to Vista Clean Services. By booking our services, you agree to the following Terms & Conditions.
1. Our services
Vista Clean Services provides professional domestic and commercial cleaning services throughout South West London and surrounding areas. All services are carried out to a high professional standard using trained and insured cleaners.
2. Quotations
All quotations are provided free of charge and are based on the information supplied by the customer. If the condition or size of the property differs significantly from the information provided, we reserve the right to amend the quotation before work begins.
3. Bookings
Bookings are confirmed once agreed by both parties. We recommend booking in advance to secure your preferred date and time. Emergency or last-minute bookings are subject to availability.
4. Access to the property
Customers must ensure our team has safe access to the property at the agreed appointment time. If we cannot gain access, or are unable to begin the service due to circumstances beyond our control, a call-out charge may apply.
5. Cancellations and rescheduling
We understand that plans can change.
- More than 48 hours’ notice – no cancellation fee
- 24–48 hours’ notice – we reserve the right to charge up to 25% of the booking value
- Less than 24 hours’ notice – we reserve the right to charge up to 50% of the booking value
- If our team arrives and cannot gain access, the full booking fee may be charged
Where possible, we will always try to rearrange your appointment.
6. Payment
Payment is due upon completion of the cleaning service unless otherwise agreed. We accept:
- Bank transfer
- Debit cards
- Credit cards
- Other approved payment methods
Late payments may incur additional charges.
7. Satisfaction guarantee
Customer satisfaction is important to us. If you are unhappy with any aspect of your clean, please notify us within 24 hours. Where appropriate, we will arrange for the relevant area to be re-cleaned. Refunds are considered on a case-by-case basis.
8. Customer responsibilities
Customers are responsible for:
- Providing accurate booking information
- Ensuring safe access to the property
- Securing valuable or sentimental items before the appointment
- Informing us of any hazards, pets or special requirements
- Advising us of any fragile or delicate items requiring extra care
9. Health and safety
Our staff reserve the right to refuse work where conditions are considered unsafe. This includes:
- Dangerous substances
- Aggressive behaviour
- Unsafe working environments
- Pest infestations
- Biohazards
10. Liability
While every care is taken, accidents can occasionally happen. Vista Clean Services is fully insured. Any damage believed to have been caused during the cleaning service must be reported within 24 hours. We cannot accept responsibility for:
- Existing damage
- Wear and tear
- Faulty fixtures or fittings
- Items not securely fixed
- Damage caused by incorrect installation or poor maintenance
11. End of tenancy cleaning
Our end of tenancy cleaning service is designed to meet a high professional standard. While our thorough cleaning helps prepare a property for inspection, we cannot guarantee the return of a tenancy deposit, as this remains the decision of the landlord or letting agent.
12. Commercial cleaning
Commercial cleaning schedules are tailored to each client. Contract terms, service frequency, pricing and notice periods will be agreed separately where applicable.
13. Confidentiality
We respect our customers’ privacy. Any personal information obtained while providing our services will be handled in accordance with our Privacy Policy.
14. Force majeure
We shall not be liable for delays or failure to perform services due to circumstances beyond our reasonable control, including severe weather, transport disruption, illness, natural disasters or government restrictions.
15. Changes to services
We reserve the right to amend our services, pricing or these Terms & Conditions at any time. Any significant changes will be communicated where appropriate.
16. Governing law
These Terms & Conditions are governed by the laws of England and Wales.